At Audio Shop Nepal, we are committed to providing genuine products and reliable after-sales support. This Warranty Policy explains what is covered, what is not covered, and how customers can request warranty service. By purchasing from Audio Shop Nepal, you agree to the terms outlined below.

1. Standard Warranty Coverage

1-Year Limited Warranty (Manufacturing Defects Only)

All eligible electronic products purchased from Audio Shop Nepal come with a 1-year warranty that covers manufacturing defects only.

This includes defects related to:

  • Internal electronic components
  • Power supply issues caused by manufacturing fault
  • Factory workmanship defects
  • Hardware or software malfunctions not caused by misuse

Products eligible for warranty include (but are not limited to):

  • Audio Interfaces
  • Microphones
  • Studio Monitors
  • Mixers
  • Amplifiers
  • DJ Controllers
  • Headphones and Earphones (electronic issues only)
  • Speakers and Portable PA Systems

2. Products Not Covered Under Warranty

The warranty does not apply to the following categories unless specified by the manufacturer:

  • Musical instruments without electronic parts
    • Acoustic guitars (without pickups)
    • Cajons
    • Darbukas
    • Violins
    • Ukuleles
  • Accessories
    • Cables
    • Stands
    • Straps
    • Bags and cases
    • Strings
    • Pedals (unless electronic warranty applies)
  • Consumables
    • Batteries
    • Adapters
    • Cleaning products

These items are not covered because they do not contain electronic components or are subject to natural wear and tear.

3. What is NOT Covered Under Warranty

Warranty will NOT be applicable under any of the following circumstances:

Physical or Accidental Damage

  • Broken parts
  • Cracks on body or screen
  • Water, liquid, or moisture damage
  • Burn marks, short circuits due to incorrect power usage

User-Induced Damage

  • Mishandling or improper operation
  • Wrong power supply or voltage use
  • Unauthorized self-repair or modification
  • Damage due to environmental factors (heat, humidity, dust)

Other Exclusions

  • Normal wear and tear
  • Cosmetic damages that do not affect product function
  • Loss, theft, or fire damage
  • Warranty void if serial number or barcode is removed or altered

4. Warranty Claim Process

If you believe your product has a manufacturing defect, please follow these steps:

Step 1: Contact Us

Reach out via:

  • Phone: +977 9801321498
  • Email: [email protected]
  • Visit: Audio Shop Nepal Showroom (Boudha, Kathmandu)

Provide:

  • Full name and contact number
  • Product name and model
  • Date of purchase (invoice required)
  • Clear description of the issue

Step 2: Product Inspection

Our technical team will inspect the product to verify whether the issue is:

  • A valid manufacturing defect (covered)
  • A user-induced or physical damage (not covered)

Inspection time: typically 3–7 working days.

Step 3: Warranty Resolution

Depending on the defect, the product may be:

  • Repaired free of cost
  • Replaced with the same or equivalent model (if repair is not possible)
  • Returned without warranty service if the defect does not meet warranty conditions

5. Warranty Validity Requirements

To claim warranty, you must present:

  • Original Invoice / Bill
  • Original product box (if available)
  • Serial number sticker intact

Warranty will be void if:

  • The product is opened, tampered with, or repaired by unauthorized service centers.
  • Serial number or model identification is removed or unreadable.

6. Manufacturer Warranty

Some brands offer extended manufacturer warranty. In such cases:

  • Audio Shop Nepal will assist in claiming the warranty.
  • Terms depend on the manufacturer’s official policy.

7. Liability Disclaimer

Audio Shop Nepal is not responsible for:

  • Data loss during repair (for recorders, mixers, etc.)
  • Any indirect, consequential, or incidental damages
  • Damages caused by accessories or external devices not purchased from us

Warranty service is limited to repairing or replacing the defective electronic part.

8. Changes to Warranty Policy

Audio Shop Nepal reserves the right to update or modify the Warranty Policy at any time without prior notice. The policy in effect on the date of purchase will apply.